Workforce Welfare & Retention Coordinator

Purpose

Maintain 90%+ worker retention and resolve cross-border welfare issues.

Key responsibilities

• Conduct worker satisfaction surveys.
• Manage grievance mechanisms.
• Coordinate housing, medical, and transport welfare logistics for deployed staff.

Qualifications

• Bachelor's in Psychology, Social Work, or HR
• 4+ years employee welfare, preferably in field deployment, humanitarian, or remote work environments

Performance indicators

• Worker retention ≥ 90%
• Grievance closure < 7 days
• Welfare audit score ≥ 85%
• Outsourced staff turnover rate < 15% annually
• Employee well-being survey score ≥ 85%

Reports to

Head of Human Power BU