Country IT Support Officer

Purpose

To provide day-to-day IT support to all hub and BU staff, supporting the rollout of Cloud ERP, BIM software, and IoT tracking systems.

Key responsibilities

• Helpdesk & Support: Resolve local hardware, software, and network issues; provide first-line support for Cloud ERP and BIM applications.
• System Rollouts: Assist Group ICT in deploying IT infrastructure, cybersecurity protocols, and IoT/GPS hardware at local plants/warehouses.
• Asset Management: Maintain the local IT asset register; ensure all software licenses are compliant.

Qualifications

• Diploma or Degree in IT
• 2+ years local IT support experience
• Familiarity with Cloud ERP and basic network security

Performance indicators

• First-contact resolution ≥ 85%
• Ticket closure time < 24 hrs
• Asset register accuracy 100%

Reports to

Country Manager (Solid); Group ICT / IT Director (Dotted)